Tabcorp is Australia’s premier gambling and entertainment group with interests in casinos, wagering, Keno and hotels. Paul is a Solution Architect in the Strategy & Architecture group.


Responsibilities and Achievements

Technical lead for projects, advising the project manager, providing guidance to team members and making key technical decisions.

Assisted with requirements gathering and analysed business requirements to identify those that were architecturally significant.

Designed solution architectures that met functional as well as non-functional requirements such as reliability, availability, scalability and performance.

Worked with the infrastructure team to implement physical architectures, (servers, storage, network etc), that improved utilisation of existing data centre assets and aligned with corporate strategies.

Ensured solution architectures adhered to enterprise architecture principles and corporate standards. Where standards were breached – for example if a commercial product used a fat client rather than a browser – sought exemptions from the Architecture Council.

Prepared total cost of ownership (TCO) studies to compare potential solution architectures.

Documented solution architectures using the Universal Modelling Language (UML).

Communicated solution architectures, and other technical topics, up (to management), across (to other architects) and down (to project team members).

Contributed to corporate standards including preparation of the Tabcorp standard for personal digital assistants (PDAs).

Assisted with the implementation of corporate strategy by preparing technology roadmaps.

Evaluated commercial software packages.

Liaised with external organisations including software vendors, outsourcing partners and government regulators.



Loyalty – A solution to reward customers for their “whole of property spend”, i.e. gaming, food & beverage, hotel and merchandise. This project integrated over a dozen systems using XML and web services.

Casino Intelligence Database – Automated many aspects of the casino security process including management of surveillance footage and persons of interest. This project involved working with the vendor to determine the root cause of performance problems in the solution they delivered.

Kiosk – Implemented a self service kiosk which allowed customers to perform loyalty functions such as checking point balances and redeeming rewards. This project involved designing a kiosk portal that was abstracted from the different back end systems in each casino.

JTech Paging – Changed Conrad Treasury’s attendant paging system to a another vendor’s solution. This project involved juggling the old and new products to ensure the paging service was not disrupted.

SalesLogix – Implemented the SalesLogix CKRM system to provide a consolidated view of high worth customers across all four Tabcorp casinos. This project involved complicated data extract, transform & load (ETL) processes.

VingCard – Upgraded the VingCard hotel room locking system at Conrad Treasury Hotel. This project involved balancing the business sponsor’s requests for a solution that was both low cost and robust.

AMPRO – Implemented the AMPRO facilities management system to allow maintenance staff to process service jobs using hand held PDAs. This project highlighted the proliferation of PDAs at Tabcorp and led to a standard being drafted.

Every Till a Terminal – A solution to allow Keno bets to be placed via point of sale (POS) tills rather than Keno terminals. This project involved custom designed hardware.

Brisbane SAN – Replaced all “in server” storage in Brisbane file & print servers with an enterprise class SAN. This project required a TCO study to compare different SAN devices.

Gaming Management System – Replaced the aging gaming management systems in all four Tabcorp casinos with a single, centralised solution. This project required detailed evaluation of vendor RFP responses.


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April 2004 – Present.